Frequently Asked Questions (FAQs)
At Equilibrium Diagnostics, we’re committed to making advanced health testing simple, accessible, and reliable. Whether you're a patient, provider, or wellness enthusiast, this FAQ section is designed to answer your most common questions about our services, testing process, and what to expect.
What types of testing do you offer?
We provide a comprehensive range of diagnostic testing, including:
– Chemistry & Hematology
– Hormone & Special Chemistry Panels
– Infectious Disease PCR Panels (Respiratory, UTI, STI, GI, Women’s Health)
– Toxicology Drug Screens & LCMS Confirmations
– Genetic Testing (Pharmacogenomics (PGx), Hereditary Cancer, Neurology, Immunodeficiency)
What is your turnaround time for results?
We strive to deliver results efficiently:
95% of our test menu is reported the same day or within 24 hours of specimen receipt.
Do you offer STAT testing?
Yes. STAT testing is available Monday through Friday from 7:00 AM to 2:00 PM on a limited test menu. Please contact the lab directly to confirm STAT eligibility and coordination.
How are critical results handled?
Critical results are immediately communicated to the ordering provider or their designated contact. We follow CLIA and CAP standards for documentation and escalation to ensure patient safety.
How do I receive test results?
Results are delivered via:
– Secure provider portal
– EMR/LIS integration (when available)
– Fax or secure email
– Patient portal (on request for individual access)
Do you accept insurance?
Yes, we accept most major commercial insurance plans. We also provide transparent self-pay pricing to ensure accessibility and avoid surprise bills.
How do I place an order for testing?
Providers may submit orders via:
– Online provider portal
– Paper requisitions (available on request)
– Customized standing orders (ideal for long-term care facilities and concierge providers)
Do you offer mobile and concierge phlebotomy?
Yes. We offer convenient mobile phlebotomy services for:
– Clinics
– Nursing homes and assisted living
– In-home/concierge visits
Where is your laboratory located?
Our lab is located in San Antonio, Texas, and we serve the surrounding region with same-day pickups and STAT testing options.
What if a sample is delayed or rejected?
We will notify you immediately and assist with recollection or alternative arrangements. We have robust quality control measures to prevent such occurrences.
Who can I contact for customer service or test interpretation?
For support or result interpretation, please contact:
– Phone: (210) 903-0551
– Email: cs@equdx.com or brenda@equdx.com
– Fax: (210) 474-0011